| "I would like to congratulate Kim for her 100% professionalism today as she guided the group of 12 tourists today. Not only was she friendly but she was excellent in her history of Lantau and made the whole trip so interesting from start to finish! A really excellent tour guide and everyone agreed with me about her making our day so good. Please pass my compliments on to her. You have indeed got a real jewel in the crown with this lady! (31 Jul 2018) " - May Lou Silvester-Carr |
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| "I thought I'd let you know that we thoroughly enjoyed the transit tour of Hong Kong that you arranged for us. It was an amazing experience and we saw so much in a short time. Our guide Timothy was excellent and informative and looked after us very well. The timings were perfect for us as we got back to the airport with plenty of time to shower, change our clothes and have something to eat before flying out around midnight. (01 Jun 2018) " - Susan Humphreys |
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| "Good morning, we are staying at CORDIS hotel HK. Yesterday the hotel arranged a tour of Macau with your company. It was the most professional (on time) tour we have been of this whole month in Asia. Your tour guide in Macau 'Cisco' was exceptional. Nothing was an issue for him. I will recommend your tour company to all our family and friends travelling next year as well as my thousands of FB friends. (11 Jul 2017) " - Jim Bellos |
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| "My mother Mrs. Sukanya Baba took the day trip with you yesterday. I just wanted to tell you that she had an excellent experience and was more than satisfied with her experience. Thank you very much for your excellent service and for organising everything so well. (15 Jun 2017) " - Srinath Baba |
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"On 5 May, 2016 we took your habour cruise and Jumbo Floating Restaurant. We would like to let you know what a wonderful time we had that evening. A special thank you to Terri your tour guide, she was extremely friendly, professional and a real asset to your company. (26 May 2017)
" - Ian Banks |
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"I just want to let you know how much I enjoyed this tour. our guide, Mario was very informative - I learned a lot of history and it was interesting to hear from someone who has lived in Macao before and after the change over to China. Thanks very much for your help. (7 May 2017)
" - Susan Morrison |
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| "On a recent business trip to Hong Kong, I hired Winnie to take me around Hong Kong during a brief 4-hour window that I had available. She is a must have tour guide ! As a Hong Kong native, Winnie knew exactly where to take me to give me the highlights - accompanied by a vibrant and entertaining narrative of the history and back story of all that we saw and experienced along the way. I was full of questions and Winnie never missed a beat. I highly recommend her to anyone who has a little or a lot of time to enjoy what Hong Kong has to offer. (29 Mar 2017) " - M. Strong |
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| "Just a quick email to congratulate your company regarding several tours undertaken whilst in Hong Kong namely Sha Tin / Happy Valley races, Aberdeen Night Cruise. From content to personnel..... first class. Special thanks to Natalie (Nathan hotel tour desk) she is a real asset to your great business. (27 Mar 2017) " - Ian Powell |
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| "I just want to thank your company for the Come Horseracing Classic Tour, we did while in Hong Kong. Our host was fantastic (7 Mar 2017) " - Dean Gunning |
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| "Just to give a commendation for June, the lady, your Customer Service Representative who entertain us today patiently. She was so accommodating and thus enticed us to avail of the package for Hong Kong Orientation, Disneyland and Ocean Park. Congrats for having a person like her (23 Dec 2016) " - E. Matibag |
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| "I would like to thank your company for providing a very enjoyable and professionally run tour. The drivers and guides were excellent. We learned much and will long remember our day on Lantau. Please convey our thanks to your excellent staff. (2 Mar 2016) " - Ian Chidgey |
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| "I just wanted to thank you for the wonderful seats you booked for us to view the CNY Parade on 8 February. They were absolutely right for us. This was one of the greatest experiences of our lives. I am going to spread the word how good you were. (29 Feb 2016) " - Rob & Pam Blann |
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"I want to thank you for the wonderful tour of Lantau Island during our recent visit to Hong Kong! Everything worked out great and my wife and I really enjoyed the tour! Our tour guides did a great job and the overall experience exceeded our expectations! When I find the time I will be giving Splendid Tours a great review on TripAdvisor!
Again, thank you! (26 May 2015) " - Donald Cruitt |
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"I just wanted to thank you for all your help with information about this Lantau tour and getting it booked. You were so helpful. It was so easy we paid at the desk in the hotel as you advised and we went on the tour. It was amazing! The whole day was the highlight of my trip to Hong Kong and worth every penny!
I would hope to do this tour again or others from your company as it was fantastic and so well organised.
Thank you again for helping arrange this, I really appreciated your help. (20 Dec 2014) " - Leila Boulakhras |
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"We had been to Hong Kong for a pleasure trip and were fortunate to meet your colleague Iris Lau at Harbourview Hotel. She had been extremely informative, co-operative and gave us the right guidance with regards to sigthseeing in Hong Kong.
I wish to personal thank her for the same and will recommend her to my friends who may visit Hong Kong soon. (3 Jun 2014) " - K.V.Sarma |
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"I just wanted to write to thank you all for a wonderful experience in Hong Kong. My husband and I really enjoyed the Lantau tour, our guide was very knowlegeable and pleasant to deal with, the lunch was super-yum and the monastery, fishing village and all the views absolutely stunning.
The cable car ride was a bit scary for me (I'm scared of heights!) but worth every second of fear, haha! :)
Thank you so much again for your assistance and impeccable organization. We are looking forward to trying more of your tours next time we're in Hong Kong. Cheers, Splendid Tours! (3 Mar 2014) " - Ilaria Gaizo |
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"During the Chinese New Year this year, my son and I had a one day New Territory plus NCY parade, and a fire work night cruise tour from your company. We enjoyed all the programs and greatly appreciate your excellent arrangements. At the same time, please contact me whenever the Chinese New Year tours available next year. Once again, thanks for a wonderful, unforgettable Chinese New Year for my family. See you guys next year, and good luck to you all.
(24 Feb 2014) " - Chak.S.Wong |
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| "I had corresponded with you last year regarding my parents tour of Hong Kong. They were very happy with the tour and the service you provided and they had a very good time touring Hong Kong. I know it is a little late but I would like to thank you, your guide and your company all the same for making their transit at Hong Kong a very enjoyable one. (22 Jan 2014) " - Anonymous |
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"We have just returned home in South Africa from our day in Hong Kong and my wife and I would like to thank you and your company very much for a most enjoyable tour of Lantau Island, the transport to Tsim Sha Tsui and the boat cruise overlooking Hong Kong.
This was our first ever trip to Hong Kong and it will be quite some time before we come past your part of the world again - but if and when we do, you can be sure that we will contact you again. (9 Jan 2014) " - Gert-Jan & Avril |
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"We would like to pass on our VERY sincere thanks and compliments for the wonderful day we had at Shatin...November 17 (Sunday).
Our tour leader Shiu...she was just perfect, we couldn't have wished for a nicer/happier/professional tour guide. She went to so much trouble to ensure that our day was just lovely.
Also, the man who drove the tour bus was great. We don't know how he managed the Hong Kong traffic so well! Very safe and again, professional.
Shiu, even managed to organize the seating at lunch, with a group of Australian Ladies, and a lady travelling solo, from NYC. This was fabulous, as we all got on so well, and laughed and really enjoyed each others' company. So much so, that they joined us at the hotel after the races, for some more socializing!...!
Again, please pass on our gratitude to Shiu, the driver and your team for a terrific and fun day.
We will always recommend your company, to our many friends who will travel to HK for the racing experience. Also the hospitality of the HK Jockey Club was outstanding.--beautiful food/wine/hospitality/ and the lovely tour guides throughout the day were great. (5 Dec 2013) " - Sheryl & George Mihailovic |
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| "On behalf of our party of 5, I wish to extend sincere thanks to the staff who were on duty on our day tour to Sha Tin on the 17th November. Shu was our tour coordinator and she together with those located at the track were sensational. Table 4 had the most memorable day and it wouldn't have been possible without the assistance and support of the staff involved. Please extend our grateful thanks and we certainly look forward to returning for another encounter, for what will be our forth tour. (2 Dec 2013) " - Carmel Prince |
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| "A quick email to thank you for an excellent evening. Shiu was tremendous guide and whist her tips advice didn't help me to win enough to retire, nor did I lose my shirt either! She also prevented me from drfting into the underpass! An extremely enjoyable evening and something I will definitely repeat next time I am in Hong Kong. Thanks again. (14 Nov 2013) " - David Barrett |
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"I completed the trip to Tsing Ma-Lantau & Monastery yesterday 28/10/2013 and was picked up from the Park Lane Hotel on Hong Kong Island at 8:00a.m.
The trip was excellent in all aspects. The meal at the Monastery was delicious. I would also highly recommend your tour Guide Timothy who took us to and from the transfer point at Lantau. He was very good and very informative. Excellent. Thank you for a good day. (29 Oct 2013) " - Kyra Strangwick |
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| "Just wish to say how much my husband and I enjoyed our "Come Horseracing tours" just attended in HK at both Happy Valley and Sha Tin. The guides, the venues, the food, the attention to detail was all fantastic. Thank you so much. For anyone considering these tours we given them a 10 out of 10. Truly worth it. (19 Oct 2013) " - Vicki Mott |
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"I wish to email you and express my delight with the Macau Excursion and more specifically the provided tour guide, Cisco. Cisco was utterly brilliant and testimony to your company as he conducted the tour with the most professionalism that I have ever experienced. Cisco was very clear with his instructions on not only what to do, but also what not to do and it was clear from the outset that he intended on making the tour memorable for all involved.
I would not hesitate to recommend splendid tours to friends and would recommend any tour that Cisco conducts. Once again, congratulations on a fantastic tour. (9 Sep 2013) " - Andrew Hall |
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"Hi. My family and I returned from our stay at The Regal Kowloon Hotel in Hong Kong this week. I want to take this opportunity to pass on my sincere 'Thank You' to Mr Jimmy Wu and Cisco in Macau for a fantastic service. Mr Jimmy was always willing to help with a smile, guided us every step of the way, made our stay so comfortable and easy, he was a pleasure and one of our fondest memories of Hong Kong.
Cisco was also an absolute treat in Macau,his knowledge and wonderful sense of humor really made our tour one of the best we have ever been on. His time management made sure we made the most of every second, could not have asked for more from our Macau tour!
Once again great job by great guys! (5 Jul 2013) " - Sarisha Singh and Family |
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| "We want to thank you and particularly Mr Jimmy Wu, Tour consultant of your team, for his receptiveness, professionalism and extreme kindness. It was very pleasant and reassuring for us to be advised by Jimmy. Moreover, the tours he recommended us (Disneyland, Madame Tussauds) were very interesting. Sure we will recommend your company to any friends or people who want to go in Hong Kong! (25 March 2013) " - Sylvain, Than & Kévin Collas |
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"We returned from Hong Kong yesterday after having an excellent time. In particular I have to thank you and your team for a splendid time on Wednesday 27th. Mabel our guide was superb. The venue was excellent. The food and wine were second to none, overall the experience was unforgettable. I will certainly recommend your company to anyone I know travelling to HK. (4 March 2013)
" - Susan and Graeme Sherwood |
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| "I just thought I'd write to you to let you know that the Lantau Island tour was really fantastic. My brother and I really enjoyed the tour and the pick up from our hotel. It was a great time and we really appreciated it all! (1 Feb 2013) " - Faisal Halabi |
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| "We want to thank you for our trip to the racing at Happy Valley recently and ask that you pass on our best wishes to Shu. We always enjoy our trips and look forward to coming again to Hong Kong. (3 Jan 2013) " - Mel & Lin Worth |
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| "Thank you so much for a marvellous tour of Shenzhen, Nancy was amazing and Charles also performed very well in the dual tour guide role. Definitely would recommend Splendid to any friends and acquaintances. (3 Jan 2013) " - Trevor and Vivien Hodder |
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"My wife and I, along with other family members in my brother, his wife, my sister and her daughter undertook an evening at Happy Valley races. From the time we were picked up at the Excelsior Hotel, transferred to the race meeting, and returned to the Excelsior, we had an extremely enjoyable evening. Purses and wallets a little lighter, but a magnificent evening package put together by your company.
Your hostess, Celia was very informative and entertaining and it was a pleasure to have her as our guide.
We are hopeful of a return to Hong Kong at some time in the future, and look forward to using your company for any other touring we may decide upon.
Again, well done ! (24 Sep 2012) " - Peter and Patricia Giddins |
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"We visited Hong Kong in May this year and I wanted to pass on my feedback for the two tours we participated in. The ‘Come Horseracing Tours’, both Happy Valley and Sha Tin were excellent; we have participated in these tours on other occasions previously.
We especially wanted to give our highest praise and thanks to our tour leader ‘Shu’. Shu is a true professional, her energy; insight, knowledge and happy manner are a tremendous asset to both these tours and your company. Please pass on our best wishes and thanks to Shu for her service and smile. We love Hong Kong and we love the come horse racing tours. With thanks and much appreciation. (7 Aug 2012) " - Anthony and Eileen Clayton from Melbourne |
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| "I just wanted to let you know that Dale and I enjoyed our Lantau Tour so much that we did the Macau tour with Splendid Tours as well. Very impressed with both the tours. Will be very happy to recommened Splendid Tours to our friends. Thanks again to you and the other staff for your excellent service. (25 Jun 2012 ) " - Lise and Dale Holt |
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"I am a guest at the Regal Kowloon and have been very impressed by the fast and efficient service provided by your representative in the hotel, 'Jimmy'.
I would have no hesitation whatsover in recommending him to others and would be grateful if you could pass on our best wishes for his help and assistance, particularly in relation to visa arrangements for myself and two other colleagues who visited Guangzhou today. (28 Mar 2012 ) " - |
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| "My husband and I would like to thank Splendid Tours for a fantastic day at the Hong Kong Derby. The Come Horseracing package in the international visitors section was superb and so well organized. We had a great time and appreciate the Splendid organisation of the day. The Hong Kong Jockey Club officers were very helpful and attentive and so was our tour guide from Splendid. Thank you and we hope we can come again to enjoy this great day out at the races. (21 Mar 2012) " - Barry and Anne from Australia |
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"Hello from Brian and Margaret in Melbourne. We hope all is going very well for you, and we look forward to seeing you again this December.
We had another wonderful time the past December visiting your beautiful Hong Kong and, of course, attending the two race meetings at Happy Valley and Sha Tin. Shu and Karen are marvelous - they are so professional and enthusiastic, and they make us all feel special. (12 Mar 2012) " - Brian & Margaret from Melbourne |
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"I am looking forward to coming back to Hong Kong and this time I am bringing two of my very best friends to enjoy your beautiful HK.
We were there in 2010 and I just wanted to say that I have been telling everyone I know heading to HK about Splendid Tours - as you and your Company are amazing and so professional.
I know we will have a great time. (10 Mar 2012) " - Ms Hughes |
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| "We truly appreciate your excellent service and that of Splendid. We had a fabulous time in Macau and though the tour and guide and services were all excellent. Also, transport to and from the Airport was also professional and reliable and timely. We hope to visit Hong Kong again soon and will definitely refer friends and family travelling there to Splendid. (3 Aug 2011) " - Mr Kamath |
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| "Recently my Wife and I spent 7 days at the Sheraton on Nathan Road, we booked two tours with your company and I would like to congratulate your Company and your Employees, both tours were very enjoyable and your tour leaders were excellent in every way. We will certainly recommend your company to any of our friends who may holiday in HK, and we will certainly use your Co again should we visit HK again. Once again thank you.(25 June 2011) " - Mr & Mrs Henderson from Australia |
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"I would not like the minutes to pass without drawing to your attention the excellence of your officer "Edith".
We are about to start our very first tour of Hong Kong and were fortunate enough to placed in the hands of Edith.
She, on your behalf has done a wonderful job for us, removing the mystery and assuring us of a wonderful tour through your offices.
We have daughters and would be thrilled to hear that our daughter was so thoughtful in her dealings with others.
You are to be congratulated in having employed and trained such a person as Edith. (23 Jun 2011) " - Mr & Mrs White |
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| "Me and my family were in Hong Kong from 12th March 2011 until 16th March 2011. We stayed in Nathan Hotel. On the 13th March we book a half day Hong Kong tour with your company arranged by your tour consultant located in Nathan Hotel office by the name of Ms. Iris Lau. Ms. Iris Lau was a very nice lady. Very helpful and very informative. She helped us on our Disney trip the next day too. She was the most helpful person on earth I've ever met. Splendid is very lucky to have a staff like her. She should be recognised and rewarded for her excellent customer service to all of us. The half day Hong Kong trip to the Peak and the Sampan ride was a memorable and enjoyable trip too. We ere guided by your tour guide by the name of Ms. Terry. She is very funny and friendly. Thumbs up to Splendid for having such a customer centric staff. Due to all the wonderful experience me and my family had with Splendid staff, I have already recommended Splendid Tours and Travel to 2 groups of friends of mine who are going to Hong Kong in April and July 2011. Good job Splendid!!! Less mistake more happy customer more business. (22 Mar 2011) " - Mr Ajitar |
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"We have recently return from HK after a very pleasant stay. The purpose of this email is to compliment you on your staff. We went on a tour of Macau booked by a lady Elaine Man. We had quite a bit of contact with this lady as she was located at the hotel we stayed. The information she supplied to us during our stay was first class. The gentleman by the name of Cisco who led the Macau tour was outstanding in his knowledge of Macau. We also booked a racing tour through Elaine to Happy Valley the lady who took this tour was extremely helpful and informative. So to say the least we were very impressed not only by the quality of these people but the warmth they showed to us. You should be very proud of these frontline representatives of your company. Please pass on our thanks to these people for making our stay more memorable. In passing we also booked another tour to Sha Tin for the Chinese New Year races with another tour company but there was no comparison between your and their company. Well done Splendid we have already recommended your company to friends should they travel to HK. We will be returning soon and look forward to using your company again. (4 Mar 2011)
" - Don Gillard & Lesley Hassett |
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| "Just a short note to say how much we enjoyed the 2 tours we took with your company. The lady we booked through at the Kimberley Hotel was really very helpful, professional, and lovely to deal with... We will certainly recommended Splendid to anyone we know that is travelling to Hong Kong and wanting to do some tours. Once again excellent service. (11 January 2011) " - Mr & Mrs Hanley |
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"I am writing to say thank you for providing us with two of the most
excellent tour guides during our recent trip to Hong Kong. On 8 October
my wife and I did the Orientation Tour and we were so impressed with
Vivian our tour guide. We both agreed that she was head and shoulders
above tour guides that we had in our trip Europe. On 9 October we went
on the Trail to the Hidden Oasis tour. What a surprise, we had Celia as
our guide and she was also wonderful. Two brilliant guides in 2 days, we
couldn't believe our luck....When we return to Hong Kong we will use your company exclusively for our tours.... (3 Nov 2010) " - Mr & Mrs McGlin |
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| "I teach Customer Service for companies in the USA. I want to write and tell you how impressed I was with your Supervisor, May Chiu. May epitomizes the very best in customer service. May's expertise and customer service skills surpass any other travel industry personnel I have ever encountered - in person or on the phone. During our interactions with May, she constantly created what training consultant Shep Hyken calls "moments of magic". May was extremely knowledgeable; she listened to our needs; she responded quickly, and most importantly she consistently found solutions to any problems we encountered. May made herself completely accessible. She was extraordinarily patient. She consistently went the extra step, the extra mile and exceeded our expectations. May Chiu is one of Splendid's most valuable assets. (4 Oct 2010) " - Mr & Mrs Estrin |
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| "Just sending you a short note to let you know how much we enjoyed the Horse Racing Tour last Sunday, 26 Sep 2010. Again we had Shiu as our Tour guide - she is so good and happy to see everyone, and makes everyone feel welcome. This is the 4th time we have been on this tour and have been lucky enough to have Shiu each time. The team from the Hong Kong Jockey Club are always very pleasant and efficient. Thank you for arranging this tour for us, no doubt if we return to Hong Kong we will be contacting you again. (30 Sep 2010) " - Mr & Mrs Limn |
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| "My mum and I are very glad we had the opportunity to book the tour to go and we both enjoyed our time exploring Shekou and Guangzhou. It was a real eye opener. Although the tour was hectic and tiring, we and most of the other guests on tour enjoyed every minute of it and Ricky was very friendly, organised and helpful. I would also like to say thank you to you as well for being patient with me and providing me with as such information on the tours to Hong Kong and China via email. I really appreciated all your help. I would certainly plan to try to book another tour through you the next time I come to Hong Kong again ! (18 September 2010) " - Mrs Sandra Gock |
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| "I just want to let you know how much I enjoyed the tour I took in Hong Kong last week. Your tour guide, Vivian, was fantastic and made everyone feel relaxed. Thanks again, Edith, and I shall definitely recommend your company to my friends. (5 September 2010) " - Mrs Carolyn Pickering |
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| "Our recent trip to Hong Kong we looked some tours through our hotel. The two guides that we had were awesome and a credit to your company. The first guide we had was Ivy, we had her for two of the tours. Ivy was excellent... I thoroughly enjoyed both tours we had with Ivy. The second guide we had was Joanna. She was just as informative and enjoyable as Ivy. Joanna had a real sense of humor... Joanna is also a great credit to your company. Thank you so much for making our holiday one to remember. (17 June 2010) " - Mr & Mrs Drew |
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| "As I say - good service, also I will say a lady in the travel agency, Splendid, Miss May very nice and good help (30 April 2010) " - Albert Abadi |
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| "We want to thank one of your employees, Ms Elaine Man for her excellent service and professional work. We stayed at Nathan Hotel and were very happy with her advice that were done in a friendly and professional manner, we bought some trips through your company and must say that we found your service very useful and important, especially for people, staying in HK for the first time. (23 September 2009) " - A. Sergeev |
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| "I would like to pass on to you that the young lady who was our tour guide on the Hong Kong Island trip was very knowledgeable and was easily one of the best tour guides I have used (23 July 2009) " - Christine Denne |
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| "Thank you for your efficiency. We thoroughly enjoyed the tour and could not recommend it highly to our friends. "Shoo" was a very competent and pleasant tour guide who helped make our evening the success it was. Again thank you. (6 January 2010) " - Sheila and William Taylor |
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| "Yesterday, May 25th, we joined your day tour of Macau from Kowloon. We would like to commend you on the organization of the day and in particular to ask you to pass on our thanks to Patrick, our guide in Macau. In him you have a top-quality guide, he is knowledgeable on his subject and showed great humour and interest in those on the tour. We will definitely recommend this tour to others visiting Hong Kong. (26 May 2010) " - Ross & Rhona Bell |
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| "I was very impressed about your responsible attitude for the customer. And your kindness made my Hong Kong travel more special. If I could visit Hong Kong again, I'd love to contact you and your company (19 April 2010) " - Vicky Kim |
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| "Just a brief note to say thank you to you and the Splendid Tour Team for organising our Come HorseRacing trip to Happy Valley on Wed 2 December. We had a wonderful night out, met some lovely people and had a few winners too.. Throughout the evening, we were well looked after and enjoyed warm hospitality from the Splendid tour guides and the delicious dinner too. On our next visit to HK, I promise that we will return to Happy Valley and will once again choose Splendid Tours. (9 December 2009) " - Steve Maddocks |
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| "My mother and I were in Hong Kong in March and attended the following tours:- Hong Kong Island Orientation, Splendid Night of Delights, Tsing Ma- Lantau & Monastery. We had an absolute blast - enjoyed all the tours and found them most informative. The tour guides as well as the photographer were fantastic - so helpful and friendly and had a great sense of humour. Thank you so much. We had an awesome time in Hong kong. Would love to visit again one day. (31 March 2009) " - Lara Stieger |
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